Terms & conditions

Last updated: 2026-09-08

Who these terms are with

This website is operated by Cadnant Group Ltd, company number 15369046. Using this site means you accept these terms. They sit alongside the written quote we give you, which is the document that governs the work itself.

Quotes and pricing

Quotes are given in writing after a site visit and are itemised. Unless the quote says otherwise, it stands for 30 days from the date it is issued. The price is fixed for the work described on it, and will only change if you ask us to change the scope, or if we uncover something genuinely not visible at the time of the visit — the most common being contamination, damage or debris not visible at the time of the visit, or an old concrete raft found during excavation. If that happens we stop, tell you what it is and what it costs, and get your agreement in writing before continuing. We do not carry out extra chargeable work without asking first.

Deposits and payment

Any deposit, stage payments and the point at which the balance falls due are set out on your written quote before you agree to anything. Accepted payment methods are listed on the quote and the invoice.

Cancellation

Where you agree to work with us away from our business premises — which, for work of this kind, is nearly always — you have a statutory right to cancel within 14 days of entering the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start work inside that 14-day period and then cancel, we may charge for the work already carried out and materials already ordered. After the 14 days, cancellation terms are as set out on your quote.

Guarantee

If it is not right, we come back. Tell us within 48 hours of the clean. We come back at our own cost, and we keep coming back until it passes.

The guarantee covers our workmanship. It does not cover fair wear and tear, damage caused by third parties — including trades returning to the building after we have finished — damage from use heavier than the work was specified for, deterioration of surfaces or finishes outside our control, work altered or cleaned by others, or failure to carry out reasonable maintenance such as keeping jointing sand topped up. Natural stone and aggregate will weather and tone with age; that is the material behaving normally and is not a defect.

Communications

By submitting an enquiry and giving us your phone number, you agree we may contact you about that enquiry by phone, text or email. You can opt out at any time by telling us, by replying, or by emailing info@cadnant.com.

This website

We try to keep the information here accurate, but prices, timescales and availability change. Any price range given on this site is a guide to help you budget and is not a quotation. Photographs show work we have carried out unless labelled otherwise.

Liability

Our liability for any claim connected with the work is limited to the value of the contract, except where the law does not allow that limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under English law. Nothing here affects your statutory rights as a consumer.

Governing law

These terms are governed by the law of England and Wales.